topic Payment in Account & Billing

Payment

Inderjot — Thu, 03 Sep 2026 17:09:42 GMT

i have been charged £57 but i had cancelled my sky sports subscription last month so i'm not sure why is money been taken from my card because i cancelled my subscription last month and it said offer will end soon. Could you please help me clarify this issue and refund me the money? Thanks

Re: Payment

Daniel0210 — Thu, 03 Sep 2026 17:13:54 GMT

@Inderjot
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required after cancelling a subscription or part of a subscription. Of course any overpayment will be reimbursed to you as a credit against a future bill.

Re: Payment

PandJ2020 — Thu, 03 Sep 2026 17:15:33 GMT

Check your future bills - it should show the credit.