https://helpforum.sky.com/t5/Account-Billing/Email-regarding-free-up-grado/m-p/5362258#M303091 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/601360">@kazz2686</a>&nbsp; You're not contacting Sky customer services, this is a customer helps customer community.</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Members/ct-p/members" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Members/ct-p/members</A></P> <P>&nbsp;</P> <P>Why weren't Sky able to help you?&nbsp; &nbsp;What info are you looking for?&nbsp;</P> Thu, 03 Sep 2026 14:03:36 GMT GD1 2026-09-03T14:03:36Z https://helpforum.sky.com/t5/Account-Billing/Email-regarding-free-up-grado/m-p/5362252#M303090 <P>I have had an email regarding free upgrade I need more information about this. Because my loving room is not at front of house seeing others that have used the new connection &nbsp;I have spoke to staff from you regarding this before. They were not very helpful so I would like someone to explain it to me if you need to know any more please message me back . Kind regards Karen&nbsp;</P> Thu, 03 Sep 2026 13:58:46 GMT https://helpforum.sky.com/t5/Account-Billing/Email-regarding-free-up-grado/m-p/5362252#M303090 kazz2686 2026-09-03T13:58:46Z https://helpforum.sky.com/t5/Account-Billing/Email-regarding-free-up-grado/m-p/5362258#M303091 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/601360">@kazz2686</a>&nbsp; You're not contacting Sky customer services, this is a customer helps customer community.</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Members/ct-p/members" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Members/ct-p/members</A></P> <P>&nbsp;</P> <P>Why weren't Sky able to help you?&nbsp; &nbsp;What info are you looking for?&nbsp;</P> Thu, 03 Sep 2026 14:03:36 GMT https://helpforum.sky.com/t5/Account-Billing/Email-regarding-free-up-grado/m-p/5362258#M303091 GD1 2026-09-03T14:03:36Z