Bill high

Carol623 — Thu, 03 Sep 2026 11:41:08 GMT

Need to question why my bill is high

Re: Bill high

GD1 — Thu, 03 Sep 2026 11:46:45 GMT

@Carol623 No one here can tell you as we can't see your bills, however you can, have you checked them? They will show if any discounts have ended.

Re: Bill high

Daniel0210 — Thu, 03 Sep 2026 11:57:17 GMT

@Carol623
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself and @GD1

Apart from the inevitable annual price increase each April for UK customers, the usual reason for a bill increase is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Bill high

caesarome — Thu, 03 Sep 2026 12:11:43 GMT

@Carol623

Have you looked at your bills as you can access them via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Compare you recent bill with previous ones as it should show if this is down to a discount ending.

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