topic Re: Credit Refund in Account & Billing

Credit Refund

DylanPower37 — Sun, 30 Aug 2026 12:33:41 GMT

I made the mistake of manually paying my broadband bill aswell as using automatic billing so I have extra credit in my account which I would rather have back. Is there any way I could go about having this refunded? Thanks.

Re: Credit Refund

caesarome — Sun, 30 Aug 2026 12:43:52 GMT

@DylanPower37

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

ItWasAllMichele — Sun, 30 Aug 2026 12:48:31 GMT

Thanks for escalating this @caesarome We’ve sent an invite to chat to @DylanPower37

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit Refund

DylanPower37 — Thu, 03 Sep 2026 07:16:45 GMT

The payment is no longer pending, would I be ok to start the refund process again? Thanks.

Re: Credit Refund

caesarome — Thu, 03 Sep 2026 08:37:07 GMT

@DylanPower37 wrote:

The payment is no longer pending,

Is it still showing as a credit on the account if it hasn't been refunded yet ?

Re: Credit Refund

DylanPower37 — Thu, 03 Sep 2026 08:52:15 GMT

It still says that there is £48 credit yes.

I tried getting refund before but it couldn't be done while the payment is pending, it is no longer pending as of today.

Re: Credit Refund

caesarome — Thu, 03 Sep 2026 09:01:43 GMT

@DylanPower37

I have escalated your post so same as before keep an eye out for the chat bubble.

Re: Credit Refund

arcadeavenger — Thu, 03 Sep 2026 09:36:01 GMT

Thanks for escalating this @caesarome. We’ve sent @DylanPower37 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: Credit Refund

DylanPower37 — Thu, 03 Sep 2026 10:58:27 GMT

I've responded.