topic Re: Access Denie in Account & Billing

Access Denie

MB1957 — Wed, 02 Sep 2026 11:56:25 GMT

I am being denied access to some sections of the App, including my Bill & Payments section. It's saying the "do not have permission access "https://www.sky.com/bill?" on this server.

Reference #18.d5691702.1788348951.5d3a1e8a

https://errors.edgesuite.net/18.d5691702.1788348951.5d3a1e8a."

Can anyone please advise? This is a very new issue. I recently got Full Fibre to the Home (BT) installed and have the smart 2 Hub. Could that be the issue though I'm sure it was working OK previously! My Sky mini-boxes are also loosing connection with the main Sky Q box quite frequently; could this also be an issue with the new reutor?

Thank you.

Re: Access Denie

caesarome — Wed, 02 Sep 2026 12:12:09 GMT

@MB1957

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Access Denie

J_ham — Wed, 02 Sep 2026 15:20:38 GMT

Thanks @caesarome for escalating this. We’ve sent @MB1957 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.