topic Re: Double payment in Account & Billing

Double payment

HelenHunter — Wed, 02 Sep 2026 08:47:29 GMT

I have noticed that 2 payments have been taken for my last statement. I would like you to transfer this back to my debit card as this was not authorised by me. You have no right in keeping this payment this will make me overdrawn on my account. If this is not refunded I will cancel my full sky subscription

Re: Double payment

Mark39 — Wed, 02 Sep 2026 09:06:06 GMT

@HelenHunter we're customers here, same as you, so threats to cancel have no weight.

Does your Sky account show you to be in credit?

Re: Double payment

Daniel0210 — Wed, 02 Sep 2026 09:06:06 GMT

@HelenHunter
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Have you made a manual payment?

Manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. You therefore don’t need to make a manual payment unless your services have already been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Double payment

PandJ2020 — Wed, 02 Sep 2026 09:06:36 GMT

@HelenHunter wrote:
You have no...

You're not contacting Sky by posting here.

Did you make any manual payments? Have you checked your bills? Did you make any payment date changes?