topic Re: Payment is not going through in Account & Billing

Payment is not going through

VHL — Tue, 01 Sep 2026 08:18:25 GMT

I am paying using the same card every month and didn't get this issue at all. This time, when I was paying the bills, the payment is not going through; I tried 3 - 4 cards and still not working. Now it's overdue, and it still can't be paid. Please help.

Re: Payment is not going through

Mark39 — Tue, 01 Sep 2026 08:42:02 GMT

@VHL you shouldn't be making manual payments. You should have a direct debit or automated monthly card payment set up, as you agreed to do when you signed up.

Re: Payment is not going through

Daniel0210 — Tue, 01 Sep 2026 09:42:30 GMT

@VHL
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like @Mark39 and myself.

Check your future bills. Any manual payment was unnecessary and has probably (correctly) gone as a credit on your Sky account (to be used on your next bill), and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

As already stated it's best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.