topic Re: Payment in Account & Billing

Payment

Kathy93 — Tue, 01 Sep 2026 08:36:02 GMT

My bill was due to be taken today. I had chosen a direct debit method and it hasn't been taken. I'm confused as it says overdue but has not been tried?! Can anyone help?

Re: Payment

Mark39 — Tue, 01 Sep 2026 08:45:57 GMT

@Kathy93 check in your iline account that the direct debit is in place. If so, I wouldn't be concerned. I'd recommend not making a manual payment unless Sky specifically ask you to, otherwise you may end up duplicating the payment.

Re: Payment

caesarome — Tue, 01 Sep 2026 08:59:31 GMT

@Kathy93

When you signed up with Sky what payment details did you provide as it might be taken via that.

Ignoring the message from Sky what does your online Sky bill say about this payment ?

Re: Payment

Kathy93 — Tue, 01 Sep 2026 09:06:19 GMT

Yes, it's all set up for direct debit and hasn't said to pay but I can just see it's not been paid soo far. Thank you

Re: Payment

caesarome — Tue, 01 Sep 2026 09:11:11 GMT

@Kathy93

If it is setup via direct debit then it should be taken within the next day or so. It might have been delayed due to yesterday being a bank holiday.

Re: Payment

DaveDrizen — Tue, 01 Sep 2026 12:21:59 GMT

@Kathy93 wrote:
Yes, it's all set up for direct debit and hasn't said to pay but I can just see it's not been paid soo far. Thank you

I t was a bank holiday week end, sometimes it will delay your normal payment date by a day or so, check your bank account again tomorrow to see if it been paid taken.