topic Re: New Contract deal in Account & Billing

New Contract deal

Heidi151 — Fri, 28 Aug 2026 18:37:27 GMT

I took a call from Sky and agreed to a new 24

month contract which included access to Paramount and '2 free cinema tickets a month' . Neither have been mentioned in the confirmation e-mail and when I try to access Paramount it wants me to part with money to subscribe....I have gone in circles with the Sky bot, which, no matter how I phrase and rephrase ( multiple times!) cannot understand the issue. I need a human but as yet haven't found. Number that can help- any secrets gratefully accepted! Frustration levels are soaring🥴

Re: New Contract deal

Daniel0210 — Fri, 28 Aug 2026 18:40:17 GMT

@Heidi151 wrote:

I took a call from Sky and agreed to a new 24

month contract

@Heidi151

Are you 200% certain it was really Sky who called you?

Re: New Contract deal

caesarome — Fri, 28 Aug 2026 18:42:12 GMT

@Heidi151 wrote:

I took a call from Sky

How did Sky identify who you are, so what questions did they ask of you as they should have asked for your telephone password so did they ask for this and if not what did they ask you for ?

Re: New Contract deal

DaveDrizen — Fri, 28 Aug 2026 19:35:33 GMT

@Heidi151 wrote:
I took a call from Sky and agreed to a new 24
month contract which included access to Paramount and '2 free cinema tickets a month' . Neither have been mentioned in the confirmation e-mail and when I try to access Paramount it wants me to part with money to subscribe....I have gone in circles with the Sky bot, which, no matter how I phrase and rephrase ( multiple times!) cannot understand the issue. I need a human but as yet haven't found. Number that can help- any secrets gratefully accepted! Frustration levels are soaring🥴

As a rule free access to paramount + basic with ads tier though Sky and I believe the 2 free vue cinema tickets a month are both only available to to Sky cinema subscribers. Dose your subscription inclue Sky cinema?

Re: New Contract deal

Heidi151 — Tue, 01 Sep 2026 07:38:59 GMT

As sure as I could be- I didn't part with any account details., received an e-mail confirmation and also see my new contract in the MySky app. TBH it was very difficult to understand the caller- English was not her first language, but there are only so many times you can ask someone to repeat something without feeling rude 🥴the subscription has actually come down in cost. I'm now more annoyed that I was enticed into the new contract by being offered something that isn't actually available ☹️