https://helpforum.sky.com/t5/Account-Billing/Disney-will-not-upgrade/m-p/5359964#M302787 <P>Hi,<BR /><BR />I had a previous disney plus account which I had paid for the year.&nbsp;<BR />I linked my Disney account with Sky and could see both subscriptions now on my Disney account.&nbsp;<BR /><BR />Disney+ Standard - paid yearly by myself<BR />Disney+ Standard with Ads - managed via Sky (free with Sky)<BR /><BR />I tried to upgrade my Disney+ Standard with Ads via Sky but it keeps failing (see screenshot below)<BR />I have tried using the website, MySky app and it always says we are having technical difficulties when I click confirm to upgrade after I have entered my credit card info.&nbsp;<BR /><BR />I was in touch with Sky Ireland but they could not fix it and pointed my towards Disney.&nbsp;<BR />I contacted Disney and they cancalled my yearly subscriptoin and gave me a refund for that subscription.&nbsp;<BR /><BR />I then tried to upgrade the subscription via Sky again, but it failed with the same error.&nbsp;<BR /><BR />Disney have pointed me back to Sky <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;<BR /><BR />Has anyone hit this before and know how to get it resolved.&nbsp;<BR /><BR />Thanks,<BR />Dave.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sky-Failure.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119911iBDAF6373642BD59A/image-size/large?v=v2&amp;px=999" role="button" title="Sky-Failure.png" alt="Sky-Failure.png" /></span></P> Tue, 01 Sep 2026 07:35:03 GMT DaveD81 2026-09-01T07:35:03Z https://helpforum.sky.com/t5/Account-Billing/Disney-will-not-upgrade/m-p/5359964#M302787 <P>Hi,<BR /><BR />I had a previous disney plus account which I had paid for the year.&nbsp;<BR />I linked my Disney account with Sky and could see both subscriptions now on my Disney account.&nbsp;<BR /><BR />Disney+ Standard - paid yearly by myself<BR />Disney+ Standard with Ads - managed via Sky (free with Sky)<BR /><BR />I tried to upgrade my Disney+ Standard with Ads via Sky but it keeps failing (see screenshot below)<BR />I have tried using the website, MySky app and it always says we are having technical difficulties when I click confirm to upgrade after I have entered my credit card info.&nbsp;<BR /><BR />I was in touch with Sky Ireland but they could not fix it and pointed my towards Disney.&nbsp;<BR />I contacted Disney and they cancalled my yearly subscriptoin and gave me a refund for that subscription.&nbsp;<BR /><BR />I then tried to upgrade the subscription via Sky again, but it failed with the same error.&nbsp;<BR /><BR />Disney have pointed me back to Sky <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;<BR /><BR />Has anyone hit this before and know how to get it resolved.&nbsp;<BR /><BR />Thanks,<BR />Dave.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sky-Failure.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119911iBDAF6373642BD59A/image-size/large?v=v2&amp;px=999" role="button" title="Sky-Failure.png" alt="Sky-Failure.png" /></span></P> Tue, 01 Sep 2026 07:35:03 GMT https://helpforum.sky.com/t5/Account-Billing/Disney-will-not-upgrade/m-p/5359964#M302787 DaveD81 2026-09-01T07:35:03Z