topic Re: How to find out my exact package? in Account & Billing

How to find out my exact package?

RobS9 — Mon, 31 Aug 2026 19:05:19 GMT

Hello,

I recently signed up to Sky Q, I had to do this over the phone as it's not available online. I spoke to the sales advisor and told them the package I wanted, which was to include Sky Sports in HD, Netflix premium and Disney+, and they gave me a price of £59.99 which I was happy with, they sent the contract information via email and I commented that it didn't match the price, they said not to worry as they have to set it up after and I'll definitely get the price offered.

An hour or so after the phone call I checked my account on the app and the future bills were a lot more than expected (over £100 a month), so I phoned back and spoke to someone in customer service, they said the discounts hadn't been set up properly. They then said they would do it but needed manager approval so it could take a few days, the price would now be £56.49 a month and include the packages I requested, they'd also waive the £10 admin fee for me.

It's now been about a week so I checked my future bills again and they do indeed say £56.49 however the bill doesn't say it includes sports. The first month is also a lot more at over £150.

My question really is, is there any way I can chat to someone who can tell me my exact package and how much it is going to cost me per month?

Re: How to find out my exact package?

caesarome — Mon, 31 Aug 2026 19:10:15 GMT

@RobS9

The first bill can be higher as it usually covers more than the usual 4 weeks so as you can see it is this the case date wise and what do your following bills show ?

You should be able to see your package via the MySky app.

Re: How to find out my exact package?

RobS9 — Mon, 31 Aug 2026 19:43:18 GMT

I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

The following bills show £56.49 but only have sky signature, ultimate tv pack, and boost to Netflix premium. So it doesn't have the sports or the HD.

Re: How to find out my exact package?

DaveDrizen — Mon, 31 Aug 2026 19:52:26 GMT

@RobS9 wrote:
I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

The following bills show £56.49 but only have sky signature, ultimate tv pack, and boost to Netflix premium. So it doesn't have the sports or the HD.

What dose it say in;" Your products" in my Sky app. It will list all the products in you Sky tv subscription and show the end date of minimum term against each item, So what dose that show for Sky for Sky sports?

Re: How to find out my exact package?

RobS9 — Mon, 31 Aug 2026 20:45:00 GMT

It says that I have sports and sports HD, but one of my worries is that it'll be added to my future bills and increase the cost. Im still within my cancellation period so I'd just like to be certain that I'm getting what I asked for at the price I thought.

Re: How to find out my exact package?

caesarome — Mon, 31 Aug 2026 21:02:58 GMT

@RobS9 wrote:

I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

Can you post an image of this bill and if you do blank out your name and account number.

Re: How to find out my exact package?

RobS9 — Mon, 31 Aug 2026 21:25:49 GMT

This is the bill

Re: How to find out my exact package?

RobS9 — Mon, 31 Aug 2026 21:27:47 GMT

And then this is the second bill

Re: How to find out my exact package?

caesarome — Mon, 31 Aug 2026 21:34:41 GMT

@RobS9

It is not clear from your images but it could be as I suggested earlier that those three charges cover different billing periods, for Sky Signature the first one says 30 days and the second 6 days hence they being a different total. Not sure on the third one so if you select the liittle i icon it should show you the billing period for each of them.

Re: How to find out my exact package?

RobS9 — Tue, 01 Sep 2026 05:33:53 GMT

Thanks, that part explains the first bill as it show one for the rest of August, one September and one October. However sky sports isn't billed for October and isn't shown on future bills, does this mean it'll be added later down the line and I'll be charged more, or does it mean I don't have it?

Re: How to find out my exact package?

RobS9 — Tue, 01 Sep 2026 05:51:08 GMT

It would also appear the first bill is actually more expensive than the £56.49 (or£59.99) per month I was sold. If it's 2 months and 6 days worth of billing it should be somewhere around £120 I think?

Re: How to find out my exact package?

DaveDrizen — Tue, 01 Sep 2026 07:11:49 GMT

@RobS9 wrote:
Thanks, that part explains the first bill as it show one for the rest of August, one September and one October. However sky sports isn't billed for October and isn't shown on future bills, does this mean it'll be added later down the line and I'll be charged more, or does it mean I don't have it?

I would ring Sky and ask why there is no payment on your future bills for Sky sports even though is show in your products

Re: How to find out my exact package?

caesarome — Tue, 01 Sep 2026 07:17:52 GMT

@RobS9

Can you access any of the Sky Sports channels ?

Re: How to find out my exact package?

RobS9 — Tue, 01 Sep 2026 07:23:17 GMT

It's not getting installed until 8th September so I've got nothing at the moment.

Re: How to find out my exact package?

caesarome — Tue, 01 Sep 2026 07:29:13 GMT

@RobS9

I would leave it until after the installation and if you have no access to the sports channels you will have to take this up with Sky then as it might be that they haven't been added as usually they should appear on the bills.

Re: How to find out my exact package?

RobS9 — Tue, 01 Sep 2026 07:34:57 GMT

The problem with that is I'll be out of my cancellation period, I'd rather know my package and price before then so I can just cancel if it's not what I was offered.

Is there a way to speak to someone on live chat, or is the only way to phone up? I don't mind speaking on the phone but I've spoken to two people who have promised things that haven't happened. They also seem more interested in selling me broadband (even though I've told them multiple times I'm locked in to a different contract!) and getting me to say how good they are on a survey than sorting my issue.

Re: How to find out my exact package?

RobS9 — Tue, 01 Sep 2026 08:24:29 GMT

Just checked the bills again, sports have now been added and increased the cost.

Re: How to find out my exact package?

caesarome — Tue, 01 Sep 2026 09:03:40 GMT

That is something you will either need to phone them again about or fill in this form to put in a complaint:

https://www.sky.com/help/complaints

If this package was agreed over the phone then give them the date and time you spoke to them..

Re: How to find out my exact package?

DaveDrizen — Tue, 01 Sep 2026 10:56:45 GMT

@RobS9 wrote:
Just checked the bills again, sports have now been added and increased the cost.

The picture you have put is only showing the HD add on part of your Sky sports subscription not actuly the Sky sports subscription it self. Sky sports subscription for some reason are split up like this even though you can not these days have have Sky sports not in HD and therefore you can not have Sky sports with extra HD add on.

I have put pictures of my bill to show what I mean and what you bill should show.

Re: How to find out my exact package?

caesarome — Tue, 01 Sep 2026 12:38:22 GMT

@DaveDrizen even though you can not these days have have Sky sports not in HD and therefore you can not have Sky sports with extra HD add on.

Sky Sports come in HD by default sontiubdo not need any HD package to be able to access it as it has been this way for a few years now.