topic Compensation after an Outage in Account & Billing

Compensation after an Outage

Jackreeves97 — Sun, 30 Aug 2026 15:28:41 GMT

I recently had an Outage in my area, this lasted from August 20th and was fixed earlier today (August 30th).

After talking to a Sky support agent online they told me I'd only be getting compensation of £13.66? This seems very low to me and does not go with what I've read about daily compensation of £10.34.

It's also worth noting that on the day when the outage started the Sky app already had this issue marked as reported.

Re: Compensation after an Outage

caesarome — Sun, 30 Aug 2026 15:45:54 GMT

@Jackreeves97

This link explains all about this:

https://www.sky.com/help/articles/auto-compensation

They key bit being this:

After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £10.34 for each day until it is.

It also starts from the 3rd full working day so doesn't include the weekend.