topic Credit refund in Account & Billing

Credit refund

garypres1 — Sat, 29 Aug 2026 09:28:24 GMT

I cancelled my Sky broadband package last month (July) & am showing a credit on my account. It's been over 6 weeks and I'd like an expedited refund.

Re: Credit refund

GD1 — Sat, 29 Aug 2026 09:29:49 GMT

@garypres1 Did you leave the payment method in place?

Re: Credit refund

garypres1 — Sat, 29 Aug 2026 09:30:50 GMT

Yes I left the direct debit in place

Re: Credit refund

garypres1 — Tue, 01 Sep 2026 16:55:13 GMT

Please can someone help me with this expedited refund? Thanks

Re: Credit refund

Daniel0210 — Tue, 01 Sep 2026 17:05:45 GMT

@garypres1

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

garypres1 — Sat, 12 Sep 2026 11:03:02 GMT

Hello, how long should it take before I get contacted by Sky? It's been nearly 2 weeks since escalation and I've heard nothing. Thanks for your help.

Re: Credit refund

Daniel0210 — Sat, 12 Sep 2026 11:21:11 GMT

@garypres1

It should have been later that day or the next day.

Is the credit still showing as such on your Sky account?

Re: Credit refund

garypres1 — Sat, 12 Sep 2026 11:25:05 GMT

Hi Daniel, yes the credit is still showing on my sky account and hasn't been paid back to me.

Re: Credit refund

Daniel0210 — Sat, 12 Sep 2026 11:31:18 GMT

@garypres1

I have re-escalated it to Sky. The process is (hopefully) as before.

Re: Credit refund

N_chill — Sat, 12 Sep 2026 11:59:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.