https://helpforum.sky.com/t5/Account-Billing/They-cancelled-my-order/m-p/5357693#M302550 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767575">@Villander</a>&nbsp;</P> <P>Any payment you made should be automatically refunded within 2-3 weeks.</P> <P>&nbsp;</P> <P>The usual reason for a cancelled order is due to you failing the second deeper credit check that takes place.</P> <P>&nbsp;</P> <P>You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> Sat, 29 Aug 2026 09:10:26 GMT caesarome 2026-08-29T09:10:26Z https://helpforum.sky.com/t5/Account-Billing/They-cancelled-my-order/m-p/5357663#M302546 <P>I placed an order for a device, followed all the instructions, and at the end they asked me to pay a certain amount. I paid everything correctly, but then the customs officer said my order was canceled and I haven't received a refund. The money has already been debited from my account and I haven't received anything yet.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2162.png"><img src="https://helpforum.sky.com/skins/images/D12A85A72ADF8D186944C9DC9C024C2C/responsive_peak/images/image_rejected.gif" alt="IMG_2162.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2239.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119831i7CF51A6212AB8E3F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2239.png" alt="IMG_2239.png" /></span></P><P> </P> Sat, 29 Aug 2026 08:29:29 GMT https://helpforum.sky.com/t5/Account-Billing/They-cancelled-my-order/m-p/5357663#M302546 Villander 2026-08-29T08:29:29Z https://helpforum.sky.com/t5/Account-Billing/They-cancelled-my-order/m-p/5357693#M302550 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767575">@Villander</a>&nbsp;</P> <P>Any payment you made should be automatically refunded within 2-3 weeks.</P> <P>&nbsp;</P> <P>The usual reason for a cancelled order is due to you failing the second deeper credit check that takes place.</P> <P>&nbsp;</P> <P>You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> Sat, 29 Aug 2026 09:10:26 GMT https://helpforum.sky.com/t5/Account-Billing/They-cancelled-my-order/m-p/5357693#M302550 caesarome 2026-08-29T09:10:26Z