https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/5357458#M302518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3587631">@Awalshe</a>&nbsp;<BR />Manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. You therefore don’t need to make a manual payment unless your services have already been restricted. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Fri, 28 Aug 2026 19:21:22 GMT Daniel0210 2026-08-28T19:21:22Z https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/5357455#M302517 Paid my bill twice need a refund on one Fri, 28 Aug 2026 19:19:29 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/5357455#M302517 Awalshe 2026-08-28T19:19:29Z https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/5357458#M302518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3587631">@Awalshe</a>&nbsp;<BR />Manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. You therefore don’t need to make a manual payment unless your services have already been restricted. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Fri, 28 Aug 2026 19:21:22 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/5357458#M302518 Daniel0210 2026-08-28T19:21:22Z