topic Re: Phone bill in Account & Billing

Phone bill

Elaine155 — Fri, 28 Aug 2026 18:14:45 GMT

It saying my bill is overdue, I go to pay it and it's showing £0 in my invoice

Re: Phone bill

PandJ2020 — Fri, 28 Aug 2026 18:21:04 GMT

@Elaine155 wrote:
It saying my bill is overdue, I go to pay it and it's showing £0 in my invoice

Yes, it's 'normal'. The automated collection is in process. (Probably delayed due to the bank holiday)

Re: Phone bill

caesarome — Fri, 28 Aug 2026 18:25:29 GMT

@Elaine155

If you check your Sky bill again on Tuesday or Wednesday it should show that the bill has been paid.

Re: Phone bill

Elaine155 — Fri, 28 Aug 2026 18:26:38 GMT

I haven't been able to pay it as it says £0

Re: Phone bill

caesarome — Fri, 28 Aug 2026 18:33:32 GMT

You shouldn't have to pay it as Sky should be able to take it automatically from you via a credit or debit card or a direct debit so do they usually do this each month ?

Re: Phone bill

Elaine155 — Fri, 28 Aug 2026 18:45:19 GMT

I pay by card , but it was due on the 25th didn't have the funds so I was gonna pay today and it won't let me it says £0

Re: Phone bill

caesarome — Fri, 28 Aug 2026 18:52:58 GMT

@Elaine155

Are you sure Sky hasn't taken it automatically from your card as the terms and conditions do state that you should have a payment metjod in place that they can collect it from each month so there is a chance if you are using the same card each month, that they might have already taken it.

Re: Phone bill

Elaine155 — Fri, 28 Aug 2026 18:53:50 GMT

Nope nothing has been taken out my bank .

Re: Phone bill

caesarome — Fri, 28 Aug 2026 19:03:09 GMT

Can you post an image on this bill and if you do make sure you blank out your account number and also a credit agreement one if you also have a device.