topic Re: Discount in Account & Billing

Discount

AndyNM — Fri, 28 Aug 2026 14:57:46 GMT

Hi guys, I've just got a call from Sky (supposedly) giving me a discount on future bills, plus a gift. Apparently, it's for being a loyal customer and always paying my bill on time. They didn't ask for any bank details (which I wouldn't have given anyway), so I want to know if it's legitimate.

Re: Discount

Mark39 — Fri, 28 Aug 2026 15:03:59 GMT

@AndyNM what sort of gift? Scammers usually offer a free ipad or a mobile.

Re: Discount

caesarome — Fri, 28 Aug 2026 15:05:18 GMT

@AndyNM

This is well known scam call designed to capture your Sky login information so they can order devices via it so did you give them any information like this ?

Re: Discount

AndyNM — Fri, 28 Aug 2026 15:10:07 GMT

Yeah, they offered a tablet or iPad.

I've just received an email covering what the discount is. It looks like it's from Sky, but not too sure.

They also said someone would call within an hour to confirm details. Looks like the call is coming now, but I'm not gonna answer until I know it's legit

Re: Discount

caesarome — Fri, 28 Aug 2026 15:12:52 GMT

What information did you give them ?

This explains about this scam:

https://www.sky.com/help/articles/account-takeover

Re: Discount

AndyNM — Fri, 28 Aug 2026 15:16:51 GMT

I only gave my email address. No passwords or stuff. They did say to add them on WhatsApp and confirm my name, and which device I'd like.

After that, I kind of became uneasy about it, so I went into MySky and changed my password. Will that stop them doing anything?

Re: Discount

Daniel0210 — Fri, 28 Aug 2026 15:22:15 GMT

@AndyNM

Scammers try to obtain sufficient information to be able to order these expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see these links...

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

Re: Discount

caesarome — Fri, 28 Aug 2026 15:22:25 GMT

@AndyNM wrote:

Will that stop them doing anything?

Hopefully so keep an eye on your account for any unusual activity like password reset emails from Sky. Is two step verification turned on via it ?

Re: Discount

AndyNM — Fri, 28 Aug 2026 15:25:21 GMT

Yeah, I have two step verification, so with a changed password they shouldn't be able to order anything, right?

Re: Discount

caesarome — Fri, 28 Aug 2026 15:40:36 GMT

@AndyNM

You should be pretty safe with that as only you via your mobile can receive the verification code.

Re: Discount

DaveDrizen — Fri, 28 Aug 2026 15:42:23 GMT

@AndyNM wrote:
Yeah, they offered a tablet or iPad.
I've just received an email covering what the discount is. It looks like it's from Sky, but not too sure.
They also said someone would call within an hour to confirm details. Looks like the call is coming now, but I'm not gonna answer until I know it's legit

It sounds like a scam to me as Sky don't offer tablets or iPads as gifts, that is a well known scam , they order it on your Sky account having got enough details from you, probably that what they will try I the phone call you are expecting in a hour so. If so do not give them any Sky account details or bank details a genuine Sky agent doesn't need that information that have all on the screen in front of them. Once it ordered on your behalf and delivered byvsktonyour address you will get another call advising you they have made mistake and some one be coming to collect it, if you get that far which if you take notice of this post you won't do not give the device to any one but contact Sky to get returned to them as other wise you will no longer have device but have the bill to pay for it.

Re: Discount

Mark39 — Fri, 28 Aug 2026 15:45:45 GMT

@AndyNM wrote:

I only gave my email address.

The email they sent you is meant to make the offer appear authentic. It's fake though, and not from Sky even if it looks realistic.

Re: Discount

PandJ2020 — Fri, 28 Aug 2026 16:20:30 GMT

@AndyNM wrote:
Yeah, I have two step verification, so with a changed password they shouldn't be able to order anything, right?

It's one of the reasons Sky recently enforced the text authorisation. Unless you give the scammer the unique code then your account is safe from unauthorised logins.