Overcharged

Mike494 — Fri, 28 Aug 2026 12:57:44 GMT

I recently purchased doorbell and chine + camera from Sky, all delivered fine.

I have been chared the £20 purchase price twice, once from direct debit (Santandar) and once from Nat West(M.J.Bassett account).

Please refund £20.

Re: Overcharged

Jason- — Fri, 28 Aug 2026 14:19:13 GMT

Hello @Mike494, thanks for taking the time to join and post on our Community!

We're sorry that you have been charged twice when ordering a new Sky Smart Home video doorbell and chime. We are unable to assist with Smart Home queries here so would recommend you contact our dedicated right away and they can help refund your payment.

You'll find out best how to contact them at the bottom of this page - https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-account-nav/sky-smart-home-account-issues-nav/articles/sky-smart-home-account-issues

Let us know how you're getting on or have any other questions.

Thanks, Jason-

topic Overcharged in Account & Billing

Overcharged

Re: Overcharged