topic Re: Final bill credit refund in Account & Billing

Final bill credit refund

dezzanator — Thu, 27 Aug 2026 16:58:34 GMT

I left both Sky TV (Stream) and Broadband within the cooling off period and despite receiving the final bills for both and sending back all the equipment there's no mention on the bills as to when the credit balances will be refunded.

Can someone please advise if it's still possible to have this escalated via this forum for this to be expedited?

Thanks in advance.

Re: Final bill credit refund

Daniel0210 — Thu, 27 Aug 2026 17:01:15 GMT

@dezzanator
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (additionally what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Final bill credit refund

dezzanator — Thu, 27 Aug 2026 17:04:47 GMT

That'd be great if you can do that.

The payment method (direct debit) is still active for both services, and the credit balance does show for both.

Many thanks.

Re: Final bill credit refund

Daniel0210 — Thu, 27 Aug 2026 17:06:47 GMT

@dezzanator
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Final bill credit refund

Daniel0210 — Thu, 27 Aug 2026 17:08:42 GMT

@dezzanator

Now escalated.

Re: Final bill credit refund

N_chill — Thu, 27 Aug 2026 18:14:39 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.