topic Disney Disaster - Accounts linked - Double billing in Account & Billing

Disney Disaster - Accounts linked - Double billing

ChrisCadman1 — Thu, 27 Aug 2026 14:48:55 GMT

I undertook the offer of linking my Disney + to Sky. Although my Sky shows I have linked the accounts Disney are still billing me. Disney do also not show the accounts are linked. I have tried to create a new email for Disney but I am unable to change the linked Sky account. I am at a loss as I will inevitably lose Disney and be paying a subscription to Sky for a dead account. Please davise.

Re: Disney Disaster - Accounts linked - Double billing

Anonymous — Thu, 27 Aug 2026 16:01:56 GMT

Give Sky a call or contact Disney if Sky say there is nothing more they can do

You can also register a complaint with Sky here:

https://www.sky.com/help/your-account/making-a-complaint

They have 6 weeks to resolve

Re: Disney Disaster - Accounts linked - Double billing

ChrisCadman1 — Thu, 27 Aug 2026 17:03:18 GMT

Thank you for the quick response,

I will inevitably raise a complaint. I will await a real contact from Disney to chase the subscription in the interim.

If my Disney account is closed I expect Sky to resolve the inability to provide the Disney service via the package and raise a complaint and refund.

Re: Disney Disaster - Accounts linked - Double billing

N_chill — Thu, 27 Aug 2026 17:52:01 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141