Can’t renew contract

Pioneerspirit — Thu, 27 Aug 2026 06:23:29 GMT

I have been trying for two weeks to renew my sky contract over the phone.
Ever time the same thing happens, I agree to a deal, I read the key facts over email and agree and just as the agent is trying to finalise the contract there is a "glitch" and it can't be processed.
I can't renew my contract through my account online either since it says they can't process it and I need to call.
I've spent 4 hours now, with 6 different agents, one being escalated to a technician supervisor yesterday and still the same problem.

I don't know what else to do.
if I can't renew my contract I will be forced to give my notice and go with another provider which I don't want to do. Contract runs out in two weeks so I'm running out of time.

Re: Can’t renew contract

Allan95 — Thu, 27 Aug 2026 14:24:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Can’t renew contract in Account & Billing

Can’t renew contract

Re: Can’t renew contract