topic Failed payment in Account & Billing

Failed payment

Mumsy26 — Thu, 27 Aug 2026 09:16:54 GMT

A transaction on the app said failed, it came out of my bank as is sitting there saying pending! I can't get that back to make payment again because my bank says it's waiting for Sky to collect payment? Next steps?

Re: Failed payment

caesarome — Thu, 27 Aug 2026 09:20:26 GMT

@Mumsy26 wrote:

Next steps?

Do nothing because with a direct debit should this fail then Sky will try again in 10 days time so no action on your part like making a manual payment is needed so during this time your services will continue as normal.

If your bank shows it as pending then it might have updated by this time tomorrow.

Re: Failed payment

Mumsy26 — Thu, 27 Aug 2026 09:23:37 GMT

Ah I wish it were a direct debit, it was a payment on the app, this came up failed or not successful although it still 'took' the money and held it as pending in my account, have been told it could stay there for up to 30 days unless Sky collect it or release it 🤦‍♀️

Re: Failed payment

caesarome — Thu, 27 Aug 2026 09:27:20 GMT

I would still give it until tomorrow to see it the payment has been cleared and if it has I would give some thought to setting up a direct debit because Sky T&Cs do state you must have a payment like this setup which they can collect the payment from and with a DD you do get the 10 days extra protection should there be an issue taking it.

Re: Failed payment

Mumsy26 — Thu, 27 Aug 2026 09:32:41 GMT

Ok thank you for your response.

Will play the waiting game and have also set up direct debit for future payments 👍