topic Re: No wifi connection in Account & Billing

No wifi connection

VictorChukwuke — Fri, 21 Aug 2026 23:02:08 GMT

My wifi was restricted due to delayed payment. I have made the payment to restore service. It's more than 12hours now and the wifi service is not back on. All lights are as they should be.

Re: No wifi connection

Daniel0210 — Sat, 22 Aug 2026 03:32:44 GMT

@VictorChukwuke
If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Re: No wifi connection

caesarome — Sat, 22 Aug 2026 04:28:42 GMT

@VictorChukwuke

As well as making the payment, have you also setup your payment details again ?

If so you are waiting for this payment to be cleared by the banks which might not happen until Monday at the earliest.

Re: No wifi connection

Sue357 — Thu, 27 Aug 2026 05:05:46 GMT

Tbh r lights are not on and the message on the tv still says no connection . I cancelled my sky services last week on the telephone . I was told that they would still be on for another month until the 10th September . I asked for a final bill and cancelled my direct debit because at the same time ive closed the bank account that my direct debit was set up to and have a new account .?I've manually paid the outstanding balance that is the final payment of £31 but the service is still not back on