https://helpforum.sky.com/t5/Account-Billing/Puk-auto-activation/m-p/5355681#M302278 <P>Ordered sky tv and broadband early August, with the agreement that tv and broadband would be activated on the 18th September.&nbsp; Had notification through mysky app that my tv will automatically activate on the 31st!!! Have called sky today and spoke to a very unhelpful person who told me dont worry just dont use it and you won't get charged. Obviously this is incorrect as I will have had the pups for 21days so they will automatically activate if not changed by sky.&nbsp; I asked to speak with someone else and that person told me not to worry as the date has been changed to the 18th of September. I asked if I could receive confirmation of this and was told yes no problem.&nbsp; &nbsp;3hrs later no confirmation. So I called sky again and was told that it may take awhile for a manager to send an email. I asked if my activation date could be confirmed as being changed to the 18th but was told no all they could do was leave a note on the system that I had called.&nbsp; Wow I have just joined sky as a new customer and am totally unimpressed with the customer service I have received. I would expect a large company like sky to try and keep customers not waste there time before there account is even live</P> Wed, 26 Aug 2026 17:30:50 GMT PHoward 2026-08-26T17:30:50Z https://helpforum.sky.com/t5/Account-Billing/Puk-auto-activation/m-p/5355681#M302278 <P>Ordered sky tv and broadband early August, with the agreement that tv and broadband would be activated on the 18th September.&nbsp; Had notification through mysky app that my tv will automatically activate on the 31st!!! Have called sky today and spoke to a very unhelpful person who told me dont worry just dont use it and you won't get charged. Obviously this is incorrect as I will have had the pups for 21days so they will automatically activate if not changed by sky.&nbsp; I asked to speak with someone else and that person told me not to worry as the date has been changed to the 18th of September. I asked if I could receive confirmation of this and was told yes no problem.&nbsp; &nbsp;3hrs later no confirmation. So I called sky again and was told that it may take awhile for a manager to send an email. I asked if my activation date could be confirmed as being changed to the 18th but was told no all they could do was leave a note on the system that I had called.&nbsp; Wow I have just joined sky as a new customer and am totally unimpressed with the customer service I have received. I would expect a large company like sky to try and keep customers not waste there time before there account is even live</P> Wed, 26 Aug 2026 17:30:50 GMT https://helpforum.sky.com/t5/Account-Billing/Puk-auto-activation/m-p/5355681#M302278 PHoward 2026-08-26T17:30:50Z https://helpforum.sky.com/t5/Account-Billing/Puk-auto-activation/m-p/5355685#M302280 <P>Yup, stream is automatically activated after 21 days - and you will be charged accordingly.</P><P>&nbsp;</P><P>You may not hear anything.&nbsp; You have two choices - wait until your required activation date and see if they will apply a retrospective credit or cancel within your cooling off period.&nbsp; (And reorder nearer the time)</P><P>&nbsp;</P> Wed, 26 Aug 2026 17:35:31 GMT https://helpforum.sky.com/t5/Account-Billing/Puk-auto-activation/m-p/5355685#M302280 PandJ2020 2026-08-26T17:35:31Z