Cancelling account

NataliaB — Wed, 26 Aug 2026 14:38:56 GMT

I'd like to leave sky broadband and delete my account

Re: Cancelling account

Daniel0210 — Wed, 26 Aug 2026 14:41:26 GMT

@NataliaB
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

For broadband and Sky Talk subscriptions this link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. It’s important you keep any proof of posting indefinitely.

topic Cancelling account in Account & Billing

Cancelling account

Re: Cancelling account