topic Re: New order in Account & Billing

New order

JoshIck — Tue, 25 Aug 2026 17:02:46 GMT

I have just literally signed up to Sky TV and Broadband however after checking all the information sent to me I have just realised my address is showing without my house number. How do I rectify this? I need to edit my address to state the house number

Re: New order

caesarome — Tue, 25 Aug 2026 18:28:28 GMT

@JoshIck

You can't edit the house number yourself so you will need to make contact with Sky support by either calling them or using social media.

Re: New order

JoshIck — Tue, 25 Aug 2026 18:33:43 GMT

I am struggling to get through to anyone to do this. Have been on hold on the phone so instead tried going online. Ended up going through the 'house move' team who state I have to cancel my order and re-order again!! Issue with this is my Sky puck has now already been despatched!! Can't believe how hard it is to just add my house number to my address!!

Re: New order

MightyQuinn — Tue, 25 Aug 2026 18:59:15 GMT

Hi @JoshIck

I don't know if the community messaging team can help you, but we will give it a go.

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: New order

arcadeavenger — Wed, 26 Aug 2026 08:58:38 GMT

Thanks for escalating this @MightyQuinn. We’ve sent an @JoshIck invite to chat to help them find the right support.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.