topic Re: Move home - not loading in Account & Billing

Move home - not loading

Mgreen5072 — Wed, 26 Aug 2026 08:13:05 GMT

Hi - I have a home move in a couple of weeks. I have been through the sky app/web page multiple times, but this always crashes/stops loading once I have selected my new address and move date, and so it doesn't seem like this is working through the app. Has anyone had any luck with this recently? If not, how can I alternatively arrange this with Sky? Thanks

Re: Move home - not loading

Mgreen5072 — Wed, 26 Aug 2026 08:15:31 GMT

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Re: Move home - not loading

Chrisee — Wed, 26 Aug 2026 08:36:12 GMT

@Mgreen5072 wherecthere are complications the online tool will fail. The solution is to call Sky and speak tonan adviser who can seexwhat the issue is and often sort it. It eould be useful if the error message told you that but unfortunately it doesn't.