topic Re: Credit left after cancelling broadband in Account & Billing

Credit left after cancelling broadband

lm54 — Tue, 25 Aug 2026 10:56:25 GMT

Hi, I cancelled my broadband in April and I still have some credit left on my account (£32.67).

Could someone please let me know how I can get it refunded?

Re: Credit left after cancelling broadband

GD1 — Tue, 25 Aug 2026 10:57:41 GMT

@lm54 Did you leave the payment method in place?

Re: Credit left after cancelling broadband

lm54 — Tue, 25 Aug 2026 11:00:46 GMT

I only cancelled the broadband. I didn’t cancel the Direct Debit myself.

Re: Credit left after cancelling broadband

GD1 — Tue, 25 Aug 2026 11:06:22 GMT

@lm54 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit left after cancelling broadband

Brill+Gill — Tue, 25 Aug 2026 14:10:20 GMT

Thanks for escalating this @GD1. We’ve sent @lm54 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.