topic Re: Monthly fee in Account & Billing

Monthly fee

Jinks — Tue, 25 Aug 2026 12:18:18 GMT

My contract ends on September 26th 2026.
On August 23rd give the required 31 days notice to cancel Sky.

£ 71 monthly fee paid August 24th. Which I believe is for September. Is this correct?

Now told there is £41.13 due for the month of September!!!

Re: Monthly fee

Daniel0210 — Tue, 25 Aug 2026 12:20:45 GMT

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date. Another payment will be due on 24 September.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Re: Monthly fee

caesarome — Tue, 25 Aug 2026 12:26:49 GMT

@Jinks wrote:

£ 71 monthly fee paid August 24th. Which I believe is for September. Is this correct?

Now told there is £41.13 due for the month of September!!!

The 24th August bill would be to about 23rd September so as crazy as it is there would be another bill to be paid before the overpayment can be refunded back to you.

You can view your bills via the MySky app so you should be able to see what is happening and why.