topic Re: Broadband Cancellation in Account & Billing

Broadband Cancellation

Circhenn — Mon, 24 Aug 2026 15:05:43 GMT

I recently cancelled my Sky broadband for which I had to pay an early cancellation fee which I have now paid. I am trying to get part of the fee refunded from my new provider but they need a final account from Sky showing my name and address, the amount due and the date of the termination. I have had a paperless service from Sky for several years and I know the fee due as they have emailed details to me. I cannot however seem to get Sky to give me a final acount with the details I need despite several phone calls and emails. I have tried giving pdf copies of emails I have received from Sky but they are still asking for this 'final bill'. How do I get Sky to provide this?

Re: Broadband Cancellation

Me134 — Mon, 24 Aug 2026 15:07:35 GMT

@Circhenn wrote:
I recently cancelled my Sky broadband for which I had to pay an early cancellation fee which I have now paid. I am trying to get part of the fee refunded from my new provider but they need a final account from Sky showing my name and address, the amount due and the date of the termination. I have had a paperless service from Sky for several years and I know the fee due as they have emailed details to me. I cannot however seem to get Sky to give me a final acount with the details I need despite several phone calls and emails. I have tried giving pdf copies of emails I have received from Sky but they are still asking for this 'final bill'. How do I get Sky to provide this?

It's downloadable as a pdf from your Sky account. Look in the bills section.

Re: Broadband Cancellation

caesarome — Mon, 24 Aug 2026 15:11:30 GMT

@Circhenn

Ic u you oh are using a mobile make sure you access this link via the desktop mode as that is where the download bill option can be found:

https://www.sky.com/bill/tv-broadband-talk

Re: Broadband Cancellation

Circhenn — Mon, 24 Aug 2026 15:12:47 GMT

Thank you for your help 👍