topic Re: Sky Rep didn't call me back! in Account & Billing

Sky Rep didn't call me back!

Newdoors8 — Mon, 24 Aug 2026 10:22:52 GMT

I rang Sky on Saturday 22nd august to inform them that my Netflix which i had pad for through my Sky subsription had stopped working.

I had the 12.99 option which was discounted by sky by £5 per month. When I rang on 22nd August a customer service rep tried to help me but by the end of the call he was unable to resolve the problem. He told me he would call me on 23rd August at 2.00pm and he hasn't done so.

I have now received an email saying that my Netflix and Ultimate Tv has been cancelled from my plan. I did not ask for this - i want my services restored to what they were previously.. For a reason i do not know my Netflix stopped working on Wednesday/Thursday 19th or 20th August .

All I wanted was for this to be turned on again! and the Netflix through Sky with the £5.00 discount and Ultimate TV restored.

I have rang 3 times since yesterday and I cannot get past AI. Can someone helpme please?

Re: Sky Rep didn't call me back!

twilight+princess — Mon, 24 Aug 2026 10:57:41 GMT

Hi @Newdoors8 I've escalated your query to support so look out for a chat invite & click on the chat icon to join the chat.

Re: Sky Rep didn't call me back!

Danz994 — Mon, 24 Aug 2026 11:04:53 GMT

Good afternoon @twilight+princess Thanks for making us aware of this. I'll send @Newdoors8 an invite now and we can take a closer look into this. Thanks, Danielle

Re: Sky Rep didn't call me back!

Newdoors8 — Mon, 24 Aug 2026 16:01:20 GMT

Another phone call with Sky sorted this out for me.

Thanks to all who helped here - much appreciated

Re: Sky Rep didn't call me back!

Danz994 — Mon, 24 Aug 2026 16:04:36 GMT

Good afternoon @Newdoors8 I'm very glad to see this has been sorted. We're only a message away if you do need assistance again. Thanks, Danielle 🙂

Re: Sky Rep didn't call me back!

DaveDrizen — Mon, 24 Aug 2026 16:18:39 GMT

@Newdoors8 wrote:
I rang Sky on Saturday 22nd august to inform them that my Netflix which i had pad for through my Sky subsription had stopped working.

I had the 12.99 option which was discounted by sky by £5 per month. When I rang on 22nd August a customer service rep tried to help me but by the end of the call he was unable to resolve the problem. He told me he would call me on 23rd August at 2.00pm and he hasn't done so.

I have now received an email saying that my Netflix and Ultimate Tv has been cancelled from my plan. I did not ask for this - i want my services restored to what they were previously.. For a reason i do not know my Netflix stopped working on Wednesday/Thursday 19th or 20th August .

All I wanted was for this to be turned on again! and the Netflix through Sky with the £5.00 discount and Ultimate TV restored.

I have rang 3 times since yesterday and I cannot get past AI. Can someone helpme please?

If Sky have cancelled you netfilx though them the easy option is to go on to Netflix web site and log on with the same login you used though Sky. A screen will then pop up up asking to put payment details, if you just use debit or credit card to do so, you will have Netflix service the same tier you had though Sky straight away. The monthly charge though Netflix direct is the same as you have been paying Sky (ultimate tv + boost) if you don't have any discount for this and you can still use the Netflix app on your Sky box to view.