topic Re: Early termination charges in Account & Billing

Early termination charges

Garydaren1 — Mon, 09 Jun 2025 16:36:28 GMT

I have been in touch with complaints department regarding breakdown of details for Early termination charges for my new provider.

This payment was made to Sky in April (£323 for Broadband and TV).

I have been advised by the Complaints Department to find everything I require by viewing my final bill. I have tried to do this and found it impossible. Tried help from virtual assistant, no help there!! Please advise, I am now getting desperate?

Re: Early termination charges

Mark39 — Mon, 09 Jun 2025 16:49:32 GMT

Were you able to find your bills here: https://www.sky.com/bill ? If you expand all the sections you should be able to find details of the early termination charges applied.

Re: Early termination charges

PandJ2020 — Mon, 09 Jun 2025 17:05:16 GMT

@Garydaren1 wrote:
I have been in touch with complaints department regarding breakdown of details for Early termination charges for my new provider.

The final bill does not provide a 'breakdown' - I believe it's listed as an 'adjustment'. If your new provider won't accept that then your complaint is with them...

Re: Early termination charges

mark123123321 — Sat, 22 Aug 2026 18:41:48 GMT

I'm having the same problem, there is not enough detail on my bill in the app to satisfy my new supplier . Any suggestions

Re: Early termination charges

Mark39 — Sat, 22 Aug 2026 18:55:31 GMT

@mark123123321 have you downloaded the pdf copy of your bill? That's as much as Sky will provide.

Re: Early termination charges

mark123123321 — Sat, 22 Aug 2026 19:02:24 GMT

I don't know how to get a pdf bill from Sky, any help appreciated

Re: Early termination charges

caesarome — Sat, 22 Aug 2026 19:04:18 GMT

@mark123123321

In desktop mode go here and select the download option:

https://www.sky.com/bill/tv-broadband-talk