topic Re: Charged twice in Account & Billing

Charged twice

Fiona291089 — Sat, 22 Aug 2026 10:13:51 GMT

Hi On my bill for 1st September I am being charged twice for sky glass. Why is this?

Re: Charged twice

GD1 — Sat, 22 Aug 2026 10:17:57 GMT

@Fiona291089 Have you looked at the bill as it will show if it's for 2 different billing periods?

Re: Charged twice

MightyQuinn — Sat, 22 Aug 2026 10:35:04 GMT

@Fiona291089 wrote:
Hi On my bill for 1st September I am being charged twice for sky glass. Why is this?

Hi @Fiona291089 That is not something the community would know. What do your bill show https://www.sky.com/bill? Look for -xx days for period covered.

Re: Charged twice

caesarome — Sat, 22 Aug 2026 12:03:25 GMT

@Fiona291089

Are you new to Sky or have you changed your billing date ?

Re: Charged twice

peter-marlow+1966 — Sat, 22 Aug 2026 16:03:15 GMT

Fiona291089

Have you changed from sky q to sky stream ?

Re: Charged twice

peter-marlow+1966 — Sat, 22 Aug 2026 16:07:22 GMT

If you have changed from sky q to stream then you will have two bills to pay your last sky q bill and your first sky stream bill

But as we are fellow customers on here like yourself and can not see your bill you need to look at this bill on your my sky app and also your next bill to see what is happening