topic Re: Request a refund in Account & Billing

Request a refund

Olha81 — Fri, 21 Aug 2026 18:57:26 GMT

How do I request a refund of the credit showing on my account as i have . Payment method is still active

Re: Request a refund

caesarome — Fri, 21 Aug 2026 19:02:52 GMT

@Olha81

Is the credit there because you have overpaid on a bill or left Sky or as compensation credit ?

Re: Request a refund

Olha81 — Fri, 21 Aug 2026 19:05:11 GMT

Left Sky and got overpayment

Re: Request a refund

caesarome — Fri, 21 Aug 2026 19:27:45 GMT

@Olha81

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Request a refund

Allan95 — Sat, 22 Aug 2026 09:37:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.