topic Re: Upgrade Scam in Account & Billing

SkySport's Offer

pcbobuk — Fri, 21 Aug 2026 08:11:58 GMT

I am a customer of 22 years, and I still have a Sky+ box. I have a 'selected' Few sports channels on my subscripion. in May I received the follwoing email. it said my current sub would be retired, and I would received Sky Sport complete for the same price for 24 months.

Now, its 21 Aug and there is no sign of this upgrade. I contacted Sky via online chat (no way of sharing this email with them other than cut and paste text). I explained this email content and asked where my upgrade was. They insisted i had to enter a 24 month contract to recieve the upgrade, and if i didnt my current sports pack would expire and I would lose the sports channels (never mentioned they would cancel my current sports price).

after 30 mins on the chat I got no where, and their stance was the same. They simply said, wait until 30 th August if you wish, and if you want us to add Sky Sport Complete to your account let us know and we will offer it for the same price, but it will mean a 24 month contract.

The email NEVER mentions a 24 month contract. it simply says I will lose my current sub and be 'given' sports complete for 24 months for no extra

[removed]. I have been out of contract for around 10 years!!!!

funnily enough, NOW TV are offereing sky sports for £19.99 a month for 12 months. so it looks like goodbye sky!

Moderator Actions: Retitled to better reflect issue and remove misleading information

Re: Upgrade Scam

GD1 — Fri, 21 Aug 2026 07:58:47 GMT

@pcbobuk It's not a scam, the email is genuine

Re: Upgrade Scam

pcbobuk — Fri, 21 Aug 2026 07:59:50 GMT

the email came from sky, but the offer is MISLEADING as you have to take a new 24 month contract for the upgrade. that is the SCAM part

Re: Upgrade Scam

GD1 — Fri, 21 Aug 2026 09:14:05 GMT

@pcbobuk It's still not a scam that is the terms of the offer.

A Scam is where you get NOTHING after paying someone for something.

Therefore your post title (which has now been amended) was both misleading and sensationalising.

Re: SkySport's Offer

pcbobuk — Fri, 21 Aug 2026 09:19:14 GMT

how is this not a scam. they offered me an upgrade for free with no contract extension. when i tried to take up the offer they tried to bind me to a 24 month contract!

That is a guaranteed payment for 24 months, so its not FREE. their email was misleading and I can bet a few people will be tricked into taking on a new 24 month contract on the premise they are removing my current package and want me to sign to a new one.

The email says it will just happen automatically, but it has not, and the chat with sky yesterday also suggested it was not going to happen unless I instructed them, and on instructing, would trigger 24 month contract. This is WRONG MISLEADING and a SCAM

Re: SkySport's Offer

caesarome — Fri, 21 Aug 2026 09:22:01 GMT

It might just be me, but where does it actually mention a new 24 month contract, all you have said is that there will be no price increase for 24 months ?

Re: SkySport's Offer

Daniel0210 — Fri, 21 Aug 2026 09:27:41 GMT

@pcbobuk

Where does it say there will be no contract extension?

@pcbobuk wrote:

The email NEVER mentions a 24 month contract.

Moderator Actions: Retitled to better reflect issue and remove misleading information

Your own reply is incorrect. The email quite clearly says Your Sky Sports price will stay the same for the next 24 months.

Re: SkySport's Offer

DaveDrizen — Fri, 21 Aug 2026 09:36:24 GMT

@pcbobuk wrote:
how is this not a scam. they offered me an upgrade for free with no contract extension. when i tried to take up the offer they tried to bind me to a 24 month contract!

That is a guaranteed payment for 24 months, so its not FREE. their email was misleading and I can bet a few people will be tricked into taking on a new 24 month contract on the premise they are removing my current package and want me to sign to a new one.

The email says it will just happen automatically, but it has not, and the chat with sky yesterday also suggested it was not going to happen unless I instructed them, and on instructing, would trigger 24 month contract. This is WRONG MISLEADING and a SCAM

The email is not misleading as it quite clearly it say you the discount price for 24 months. Just like any other discounts offers with Sky it usualy on a minimum term basis this offer is no different. There no mention of cancellation any time either. The interesting point it says quite clearly is says "say this price is for 24 months" not just your discount, so I would take it should not be subject to the annual price increase either.

Re: SkySport's Offer

SpaceSparkie — Fri, 21 Aug 2026 14:57:10 GMT

Hi @pcbobuk

The email you received is the right one. We know there’s been a bit of a delay, but the changes are still coming and should be rolling out over the next few weeks.

Just to reassure you, these changes won’t put you into a new contract. They’ll simply be applied to your existing subscription.

We’ll pop an update on this thread next week. For now, just keep an eye on your subscription.

Apologises for the delay but thank you for bearing with us.

Re: SkySport's Offer

DaveDrizen — Fri, 21 Aug 2026 16:05:21 GMT

@SpaceSparkie wrote:
Hi @pcbobuk

The email you received is the right one. We know there’s been a bit of a delay, but the changes are still coming and should be rolling out over the next few weeks.

Just to reassure you, these changes won’t put you into a new contract. They’ll simply be applied to your existing subscription.

We’ll pop an update on this thread next week. For now, just keep an eye on your subscription.

Apologises for the delay but thank you for bearing with us.

If that case if will apply to exsisting contracts of individual Sky sports channel subscribers this subscription has not been offered or sold now for some considerable time now, so subscribers who have these contracts are either on.monthly rolling contract or in the last couple of months of there minimum term. So as says these subscribers will get the there present price for 24 months will that still be the case if they are monthly rolling contract whether they are now on or when there minimum term ends and goes on monthly rolling contract which will be in avery few months and long before the 24 month period promised in the email . Also if they decide to upgrade there contract for the rest of there Sky package will there Sky sports complete iteam still remain at there current price for the remainder of 24months period promised in the email. One futher point as say the offer is at " there current price for 24months" dose that also mean in this case if list Sky sports complete gose up in the annual price next year as it usually dose, dose mean these subscribers will be exempt from this increase as the email quite clearly says " the current price for 24months" not discounts as is normally the case.

Re: SkySport's Offer

pcbobuk — Sun, 23 Aug 2026 14:32:23 GMT

Thanks for all the replies.

yes the email does not say a new contract but read my original post

it says this will be done in August. It's now 23 August and it has not been done so I contact sky to ask about the free upgrade offered. The person at sky told me it would be a new contract and they could sort it for me immediately if I told them I would agree. I am waiting for 31 August to come then I wi get back to them.

given now tv are offering full sports for £19.99 I often why I still oay for the bloated satellite version.

Re: SkySport's Offer

SKY1992bf — Sun, 23 Aug 2026 14:53:33 GMT

@pcbobuk wrote:
Thanks for all the replies.

yes the email does not say a new contract but read my original post

it says this will be done in August. It's now 23 August and it has not been done so I contact sky to ask about the free upgrade offered. The person at sky told me it would be a new contract and they could sort it for me immediately if I told them I would agree. I am waiting for 31 August to come then I wi get back to them.

given now tv are offering full sports for £19.99 I often why I still oay for the bloated satellite version.

@pcbobuk I would take whatever cs agents say with a pinch of salt they aren't always correct and certainly aren't on this occasion

Re: SkySport's Offer

pcbobuk — Sun, 23 Aug 2026 15:17:12 GMT

But that is the point. A lot of people would have been scammed into taking a 24 month contract as CS tried to with me but I stood my ground. That's why I call it a scam

Re: SkySport's Offer

SKY1992bf — Sun, 23 Aug 2026 16:28:36 GMT

@pcbobuk wrote:
But that is the point. A lot of people would have been scammed into taking a 24 month contract as CS tried to with me but I stood my ground. That's why I call it a scam

@pcbobuk But it's not a scam it's just that not all cs agents are aware of the offer

Re: SkySport's Offer

alsie — Thu, 27 Aug 2026 13:57:38 GMT

I have read through all the artcles submitted on this "Upgrade Sky Sports, all at no extra cost" adding There's nothing you need to do _ we'll take care of everything for you but more and more people are being told it will only be upgraded if you take out a 24 month contract, the people you talk to at Sky cannot, or don't want to give you a straight answer, and the more you read into it this offer is purely a sly ploy to get you commited to another 24 month contract, if so I will definitely be leaving Sky when my contract is up in a few months time.

*** HAS ANYONE RECEIVED A FREE UPGRADE YET WITHOUT TAKING OUT A NEW 24 MONTH CONTRACT.? ***

Re: SkySport's Offer

Daniel0210 — Thu, 27 Aug 2026 14:01:33 GMT

@alsie

The answer posted above by @SpaceSparkie provides the latest information.

Re: SkySport's Offer

DaveDrizen — Thu, 27 Aug 2026 14:43:33 GMT

@SpaceSparkie wrote:
Hi @pcbobuk

The email you received is the right one. We know there’s been a bit of a delay, but the changes are still coming and should be rolling out over the next few weeks.

Just to reassure you, these changes won’t put you into a new contract. They’ll simply be applied to your existing subscription.

We’ll pop an update on this thread next week. For now, just keep an eye on your subscription.

Apologises for the delay but thank you for bearing with us.

It now Thursday 27th August, this post promised a update this week, well it now near the nd of the week and can't see any update coming.
In the meantime the new football season has started with football on Sky on multiple channels and single Sky sports subscribers who want to watch match on another channel than what the are subscriber to are face with either not being able to watch and wait for it to be upgraded automatically as promised or contacting Sky customer service to get the upgrade they have been promised to be greeted with only offer with 24 monthly term which according to the above post should not happen.

why the delay as stated in the above post? Sky must know all the subscribers that are on this tariff as they have all received emails telling that be terminated and promising a no strings attached offer of 24 months of complete Sky sports on there present price. Why is so difficult to implement this to all the affected subscriptions?
Also if what is true in the above post that this offer is not subject to 24 month term why have customer service staff not all been told of this fact. The above post is over a week old and posted by a Sky staff member and therefore Sky must be aware of the problem that Sky agent are only offering these subscribers a 24 month deal, why in this time has no action been taken by Sky to insure that Sky customer agents are aware of the so called correct information?

Re: SkySport's Offer

SpaceSparkie — Thu, 27 Aug 2026 16:25:58 GMT

Hi Everyone,

Thank you for your patience while waiting for an update.

I'm pleased to confirm that the offers are now being rolled out to customers. This process may take a little time, so please keep an eye on your Sky account for the updates to appear.

Thanks again for your patience.

Re: SkySport's Offer

john+lewis+kreft — Fri, 28 Aug 2026 09:45:49 GMT

Been keeping an eye on this thread, Mine was activated by the time I got home from work yesterday!

Cheers SKY!

Re: SkySport's Offer

alsie — Fri, 28 Aug 2026 14:43:48 GMT

I'm the same, at long last it was activated this morning for me, Happy days!!

All these problems seem to arise when speaking to overseas call handlers who are either not up to scratch or are not given the correct information to reylay to joe public, I've had problems this year with British Gas and Virgin Media with regards to understanding problems, how nice it would be to bring back local call agents who could at least understand problems, It's the old story I'm afraidprofits/shareholders come first and joe public is at the bottom of the list.☹️