https://helpforum.sky.com/t5/Account-Billing/Sky-mobile-credit/m-p/5351147#M301676 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4762368">@Aidxn67</a>&nbsp;<BR />Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer.&nbsp;<BR /><BR />We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. <BR /><BR />Before we can escalate it to Sky please confirm that the payment method is still active.<BR /><BR />If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.</P> Fri, 21 Aug 2026 02:49:22 GMT Daniel0210 2026-08-21T02:49:22Z https://helpforum.sky.com/t5/Account-Billing/Sky-mobile-credit/m-p/5351096#M301671 <P>My account currently has credit on it following leaving Sky mobile. The problem is that this credit has not been refunded despite me leaving more than 6 weeks ago. Looking for advice as to how I could escalate this. Thank you.</P> Thu, 20 Aug 2026 21:51:34 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-mobile-credit/m-p/5351096#M301671 Aidxn67 2026-08-20T21:51:34Z https://helpforum.sky.com/t5/Account-Billing/Sky-mobile-credit/m-p/5351147#M301676 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4762368">@Aidxn67</a>&nbsp;<BR />Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer.&nbsp;<BR /><BR />We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. <BR /><BR />Before we can escalate it to Sky please confirm that the payment method is still active.<BR /><BR />If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.</P> Fri, 21 Aug 2026 02:49:22 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-mobile-credit/m-p/5351147#M301676 Daniel0210 2026-08-21T02:49:22Z