topic Re: Return equipment in Account & Billing

Return equipment

Mikesibbald — Thu, 20 Aug 2026 12:09:22 GMT

Several weeks ago on the end of a tv contract Sky told me I would receive materials to place your equipment and return .
I have now had a survey asking me to assess this process .
I have not received any packaging materials

Re: Return equipment

Daniel0210 — Thu, 20 Aug 2026 12:20:42 GMT

@Mikesibbald
If you’ve successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return equipment

caesarome — Thu, 20 Aug 2026 12:21:41 GMT

@Mikesibbald

Does anything appear here regarding the return packaging:

https://www.sky.com/ordertracking

if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.