topic Billing in Account & Billing

Billing

Sapphire2020 — Thu, 20 Aug 2026 00:51:13 GMT

I've paid my bill and my broadband still isn't working 😕

Re: Billing

Daniel0210 — Thu, 20 Aug 2026 04:13:04 GMT

@Sapphire2020
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Were your services restricted due to a missed payment?

Re: Billing

caesarome — Thu, 20 Aug 2026 08:46:43 GMT

@Sapphire2020

If your services were restricted due to non payment of a bill then as well as paying this bill have you set up your payment details again ?