topic Re: Returning sky equipment in Account & Billing

Returning sky equipment

CornishLass — Wed, 19 Aug 2026 14:59:51 GMT

I received a box to return sky equipment and I crammed the hub, puck, remote and cables in the box and posted it off this morning with proof of posting. Later today I received another smaller box for presumably the puck. But that's gone off with the hub etc. I received no notification of what the boxes were for.

my question is will my hub and puck be cleared as being returned by me

thank you

Re: Returning sky equipment

caesarome — Wed, 19 Aug 2026 15:09:12 GMT

@CornishLass

Hopefly as I believe they all go to the same place. It is to late now but your account here should have shown that two return packages were on the way:

https://www.sky.com/ordertracking

Re: Returning sky equipment

Daniel0210 — Wed, 19 Aug 2026 15:09:38 GMT

@CornishLass

They would normally end up at the same giant Unipart warehouse. Just keep your proof of posting very safe and indefinitely as returns take a number of weeks to be processed.

Re: Returning sky equipment

CornishLass — Wed, 19 Aug 2026 15:29:58 GMT

Thank you. That's put my mind at rest

i had no notification that two return packages were in the way. Just the first one arriving yesterday.

Re: Returning sky equipment

caesarome — Wed, 19 Aug 2026 15:33:24 GMT

@CornishLass wrote:

i had no notification that two return packages were in the way. Just the first one arriving yesterday.

When I returned a broadband hub to Sky I had a couple of text messages along with it appearing on the link I posted earlier.