topic Re: Bill payment failed in Account & Billing

Bill payment failed

Pete38 — Tue, 18 Aug 2026 20:40:05 GMT

Hi, I tried to pay my bill tonight via my debit card, I know most people have a direct debit set up, but I've been a sky customer for over 25 years and have always paid that way. Anyway I entered the details on my sky, got transferred to the bank to complete authentication, then when I got sent back to sky, something went wrong, and now my bank has the money on hold, but sky have not taken the payment

Re: Bill payment failed

caesarome — Tue, 18 Aug 2026 20:46:39 GMT

@Pete38 wrote:

and now my bank has the money on hold, but sky have not taken the payment

What does it say on your Sky bill now about this payment ?

Re: Bill payment failed

Pete38 — Tue, 18 Aug 2026 20:56:58 GMT

Nothing has changed, it says the amount is still outstanding, in fact as it's due today it actually says it's overdue

Re: Bill payment failed

caesarome — Tue, 18 Aug 2026 21:10:44 GMT

There is not much you can do now so if it still says the same tomorrow then you will have to contact your bank to see what they say and if you get nowhere with them then try speaking to Sky.

Re: Bill payment failed

Pete38 — Tue, 18 Aug 2026 21:17:47 GMT

Yeah the bank have already said I've got to speak to sky, but obviously can't do that until tomorrow, was just trying to see if anyone what the same issue