topic Re: Can't book home move in Account & Billing

Can't book home move

Rowey5 — Tue, 18 Aug 2026 14:15:24 GMT

Anybody ever had issues with being unaable to book hom move. Keeps saying I have outstanding payments and to view statements, but when I go to statements everything up to date, last payment was 1st August, went through fien and shwoing as clered on Sky systems.

Only asking as trying to avoid having to sit on hold to call centre for an age. 😁

Re: Can't book home move

_Claire — Tue, 18 Aug 2026 15:42:13 GMT

Hi @Rowey5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Can't book home move

Bobe2443 — Tue, 25 Aug 2026 19:10:46 GMT

I can't book a change of home either todays date is 25/8/2026 not much in the way of resolution from the other day.