topic request refund in Account & Billing

request refund

ds1212 — Mon, 17 Aug 2026 10:18:29 GMT

i need to request refund of credit on my account please, i still have direct debit live.

Re: request refund

Daniel0210 — Mon, 17 Aug 2026 10:20:25 GMT

@ds1212
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (usually what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: request refund

ds1212 — Mon, 17 Aug 2026 10:21:32 GMT

hi yes please if possible quicker via mesasging team, thank you

Re: request refund

Daniel0210 — Mon, 17 Aug 2026 10:25:20 GMT

@ds1212

I forgot to wait the required 10 minutes before escalating it so hopefully it'll still be picked up.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: request refund

J_ham — Mon, 17 Aug 2026 10:44:19 GMT

Thanks @Daniel0210 for escalating this. We’ve @ds1212 sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.