topic Re: Price after 24m in Account & Billing

Price after 24m

Damijoo — Sat, 15 Aug 2026 17:34:47 GMT

Hello,

I am writing to express my strong disappointment regarding my upcoming contract end. My monthly bill is set to increase to nearly £150 (up from roughly £70), while the automatic renewal offer presented is a discount of just £5 per month based on the new pricing structure.

This offer is completely inadequate given the scale of the price hike. Forcing existing clients to cancel or leave simply to access standard 24-month retention rates is poor customer service.

Regards,

Re: Price after 24m

PandJ2020 — Sat, 15 Aug 2026 17:40:10 GMT

Call and negotiate. Leave if you can't agree a deal.

Re: Price after 24m

Mark39 — Sat, 15 Aug 2026 17:41:04 GMT

@Damijoo when your contract ends you pay the advertised list price. Sky aren't obliged to offer you any discount.

If the price is,unpalatable, your best bet is to switch to another provider. But beware, you'll be in the same position with them, once your new custo,er discounts expire.

Re: Price after 24m

Damijoo — Sat, 15 Aug 2026 17:43:07 GMT

Thank you all

bit the gap is enormous that force client to leave every 2 years

will see 😏😏

Re: Price after 24m

PandJ2020 — Sat, 15 Aug 2026 17:46:10 GMT

@Damijoo wrote:
Thank you all
bit the gap is enormous that force client to leave every 2 years
will see 😏😏

Indeed. New customer discounts can be 'generous' to attract people...

Re: Price after 24m

Damijoo — Sat, 15 Aug 2026 17:48:18 GMT

So I guess no retention policy 🤣🤣🤣

Re: Price after 24m

GD1 — Sat, 15 Aug 2026 17:52:31 GMT

@Damijoo Being loyal doesn't pay, you may need to change providers every 2 years to get the lowest price possible, that is sadly the state of things with all providers.

Re: Price after 24m

PandJ2020 — Sat, 15 Aug 2026 17:52:02 GMT

@Damijoo wrote:
So I guess no retention policy 🤣🤣🤣

I always found actually giving notice to leave extracted more attention. But doesn't always work...

switching will almost always get the best price - you just need weigh up that versus the switch.