topic Re: Taken 2 payments in Account & Billing

Taken 2 payments

YvonneJones — Sat, 15 Aug 2026 16:42:57 GMT

Hi can you tell me why £48.50 was just taken out of my bank account when there is no dierct debit is set up,and when i paid my bill of £48.50 yesterday now you have left me with no money

Re: Taken 2 payments

GD1 — Sat, 15 Aug 2026 16:56:02 GMT

@YvonneJones Your T&C's state you need to have either a direct debit or a card payment setup on your account, as you've provided Sky with payment details they have collected via that. Making Manual payments is unneccessary

Re: Taken 2 payments

Daniel0210 — Sat, 15 Aug 2026 16:58:32 GMT

@YvonneJones

The T's and C's you've agreed to states you have to have a direct debit of continuous card payment set up. If you haven't then Sky will attempt payment from a financial source you have previous used.

Manual payments are unnecessary,

Re: Taken 2 payments

MightyQuinn — Sat, 15 Aug 2026 17:03:05 GMT

Hi @YvonneJones Do you see this unnecessary manual payment showing as a credit on your account? Once the credit is clearly shown we can arrange a refund in 3-5 days using the community messaging team. Please let us know.