topic Re: Credit refund in Account & Billing

Credit refund

LB74 — Sat, 15 Aug 2026 15:31:16 GMT

Left Sky at end of may have credit on account fastest way to get refund please

Re: Credit refund

Daniel0210 — Sat, 15 Aug 2026 15:34:28 GMT

@LB74
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (usually what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

LB74 — Sat, 15 Aug 2026 15:41:54 GMT

Yes please that would be great, account and payment method still active , thanks for your help

Re: Credit refund

Daniel0210 — Sat, 15 Aug 2026 15:44:46 GMT

@LB74
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Danz994 — Sat, 15 Aug 2026 15:46:15 GMT

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @LB74 an invite now and we can assist further. Thanks, Danielle