topic Re: Failed payment in Account & Billing

Failed payment

LaurenGills — Sat, 15 Aug 2026 07:07:48 GMT

I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??

Re: Failed payment

caesarome — Sat, 15 Aug 2026 09:09:54 GMT

@LaurenGills

A direct debit is taken directly from your bank account so your card plays no part in it so have you checked via either online banking or via your bank of these payments have actually gone through or if they have failed ?

Re: Failed payment

DaveDrizen — Sat, 15 Aug 2026 10:52:32 GMT

@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??

So I understand the high tier Disney + subscriptions are taken separately to your main sky account by sky market place by debit/ credit card payment not as part of the direct debit card payment

Re: Failed payment

martswain — Sat, 15 Aug 2026 12:18:44 GMT

@DaveDrizen wrote:
@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??
So I understand the high tier Disney + subscriptions are taken separately to your main sky account by sky market place by debit/ credit card payment not as part of the direct debit card payment

What is the "direct debit card payment" @DaveDrizen ?

You seem to be confusing things again.

Re: Failed payment

DaveDrizen — Sat, 15 Aug 2026 12:44:49 GMT

@martswain wrote:
@DaveDrizen wrote:
@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??
So I understand the high tier Disney + subscriptions are taken separately to your main sky account by sky market place by debit/ credit card payment not as part of the direct debit card payment
What is the "direct debit card payment" @DaveDrizen ?

You seem to be confusing things again.

Slight typing error on my part that should read " not as part of your direct debit payment " which now makes more sense.