topic Refunding an account credit in Account & Billing

Refunding an account credit

RichardGee — Sat, 15 Aug 2026 08:27:07 GMT

I switched my broadband provider away from Sky several months ago, though I'm still using Sky TV. There is an account credit in my broadband account which has not been credited to my Sky TV account. How can I get this refunded?

Re: Refunding an account credit

GD1 — Sat, 15 Aug 2026 09:16:57 GMT

@RichardGee Have you left the payment method in place? If so we can ask the community messaging team to reach out to help with the refund.

Re: Refunding an account credit

Daniel0210 — Sat, 15 Aug 2026 09:16:00 GMT

@RichardGee wrote:

There is an account credit in my broadband account which has not been credited to my Sky TV account.

@RichardGee

That can't/won't happen but we can arrange a refund for you (in 3-5 working days) as indicated by @GD1

Re: Refunding an account credit

RichardGee — Sun, 16 Aug 2026 02:58:45 GMT

Thansk @GD1 ! Yes, my payment method is still in place. Please do ask the community messaging team to reach out.

Re: Refunding an account credit

RichardGee — Sun, 16 Aug 2026 03:00:57 GMT

Thank you, @Daniel0210 . I appreciate your help.

Re: Refunding an account credit

Daniel0210 — Sun, 16 Aug 2026 04:02:00 GMT

@RichardGee
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refunding an account credit

Brill+Gill — Sun, 16 Aug 2026 08:01:05 GMT

Thanks for escalating this @Daniel0210. We’ve sent @RichardGee an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refunding an account credit

RichardGee — Mon, 17 Aug 2026 09:59:38 GMT

I have replied in the coversation chat box, but nothing is happening...

Re: Refunding an account credit

Daniel0210 — Mon, 17 Aug 2026 10:01:31 GMT

@RichardGee

I do know they were extremely busy yesterday. As stated earlier replies from Sky aren’t instant so you’ll need to check the chat thread periodically