topic Phone services in Account & Billing

Phone services

Ebony111 — Sat, 15 Aug 2026 07:06:57 GMT

I have paid my overdue fee for sky mobile and called up to get my services reinstated. I was told there and then that the services would be reinstated if I pay the overdue bill so this is what I did and I still have not had my services reinstated, even though the person on the phone told me it would be done within a couple of hours. It's been almost 24 hours. I need to know if I am going to get my services reinstated still or if I need to get a new SIM or what

Re: Phone services

Daniel0210 — Sat, 15 Aug 2026 07:14:19 GMT

@Ebony111
If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Re: Phone services

caesarome — Sat, 15 Aug 2026 09:08:14 GMT

@Ebony111

Did you set up your payment details again as this will need doing and how late were you in paying this bill because of it was two weeks or more then the next one will also need paying.