https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/5345495#M301012 I left sky on 18 June and have sent my equipment back including 2 sky q box's. I have paid at least for 1 months service but they have sent me another bill. I can't get through to speak to an advisor without paying this bill first. I have tried a many numbers but get the same message Sat, 15 Aug 2026 05:57:57 GMT LindaR1500 2026-08-15T05:57:57Z https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/5345495#M301012 I left sky on 18 June and have sent my equipment back including 2 sky q box's. I have paid at least for 1 months service but they have sent me another bill. I can't get through to speak to an advisor without paying this bill first. I have tried a many numbers but get the same message Sat, 15 Aug 2026 05:57:57 GMT https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/5345495#M301012 LindaR1500 2026-08-15T05:57:57Z https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/5345499#M301013 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757169">@LindaR1500</a>&nbsp;</P> <P>How did you cancel?<BR /><BR /></P> <P>Did you receive an email from Sky acknowledging the cancellation?<BR /><BR /></P> <P>It does appear you haven't cancelled properly, you have had your services restricted and you will have to pay&nbsp;any arrears Sky believe you owe <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.</P> <P>&nbsp;</P> <P>Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR /><BR /></P> Sat, 15 Aug 2026 06:04:58 GMT https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/5345499#M301013 Daniel0210 2026-08-15T06:04:58Z