topic Re: Account suspended in Account & Billing

Account suspended

Lucy268 — Fri, 14 Aug 2026 17:45:05 GMT

Hi my accounts been suspended but when I'm going to pay a bill it's saying their isent one I just need to get my WiFi back on Thankyou.

Re: Account suspended

Daniel0210 — Fri, 14 Aug 2026 17:49:04 GMT

@Lucy268
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Do you mean 'restricted' because you've missed a payment?

Re: Account suspended

caesarome — Fri, 14 Aug 2026 18:26:57 GMT

@Lucy268 wrote:

but when I'm going to pay a bill it's saying their isent one

There must be a bill if you are a Sky customer so what shows against your previous one if the next one has yet to be created ?